frequently asked questions
To guarantee the high quality and production efficiency of our products, we have set the minimum order quantity (MOQ) at 100 pieces. This allows us to offer you the most competitive prices and exceptional service.
However, we understand that you may wish to start with a smaller quantity for your initial order. Therefore, we are flexible and can lower the MOQ for your first order to help you better assess our products and services.
We are open to discussing your specific needs and finding a suitable solution together.
We need to charge double the cost for processing sample orders, but rest assured, we will fully refund the sample cost when you place a formal order. This policy ensures mutual benefits and guarantees your complete satisfaction with our products.
We are pleased to provide you with detailed information on our production lead times:
Sample Orders:
• Production Lead Time: Typically 4 weeks.
• Expedited Processing: We prioritize sample orders to ensure you receive the products quickly for evaluation.
Bulk Orders:
• Production Lead Time: Typically 5-6 weeks, depending on the order quantity and production schedule.
Once you confirm the samples and place a bulk order, we will coordinate the production schedule to commence bulk production as soon as possible. The feedback and confirmation process for sample orders helps us arrange bulk production more efficiently.
We understand that quality and consistency are crucial for your business. Here are some measures we take to ensure product quality and consistency:
- Strict Raw Material Selection: We only choose rigorously screened and certified suppliers to ensure that raw materials meet high-quality standards.
- Standardized Production Processes: We employ standardized production processes and strictly adhere to international quality management systems such as ISO 9001 to ensure each batch of products meets the required specifications.
- Rigorous Quality Control: We implement strict quality control measures at every stage of production, from raw material intake to finished product output, with dedicated quality inspectors monitoring and inspecting each step.
- Sample Testing: Before mass production, we provide samples for customer approval to ensure the final product meets your requirements and standards.
- Continuous Improvement: We continually collect customer feedback and make quality improvements to enhance product performance and consistency.
- After-Sales Service: Our after-sales team is always ready to provide support and solutions to ensure your satisfaction.
If you have any questions or need further information, please feel free to contact us.
We place great importance on product quality and compliance, and we have obtained several international certifications to ensure our products meet high standards of quality and safety. Specifically:
certifications:
CE-EMC
CE-LVD
RoHS
ISO9001
Compliance with New ERP Standards:
We stay up-to-date with industry developments and relevant regulations to ensure our product design and manufacturing processes meet the latest Energy-Related Products (ERP) standards.
Our certifications and compliance with standards ensure the safety, environmental friendliness, and reliability of our products. We are dedicated to providing high-quality products and services to meet your needs in various markets and applications.
If you have any specific requirements or need further information, please feel free to contact us. We are happy to provide support and detailed explanations.
We offer three types of packaging for our products:
Standard Packaging:
Eco-friendly cardboard boxes,used for smaller products.
Shockproof Packaging:
Eco-friendly cardboard boxes with foam,used forfragile products.
We provide special materials or designs according to customer requirements.
For each type of packaging, we ensure that the products are well-protected during transportation.
Our product labels typically include the following information:
- Product Name
- Product Model
- Operating Voltage
- Power
- Color
- Dimensions
- Production Batch Number
- Compliance Certifications (e.g., RoHS, CE)
The design and content of the labels can be adjusted according to customer requirements.
Here is a reference example of a customized version:
Yes, we can add your brand logo to the product packaging in two ways:
1.Printing the logo or product label on stickers and attaching them to the neutral standard packaging, as shown below:
- Advantages: This method allows for more flexibility and quicker adjustments to the packaging style. It has a fast production cycle and lower cost, making it a good choice for small batch orders.
- Disadvantages: Too many stickers can be unattractive and may affect brand image. Small stickers may fall off during transportation.
2.Printing the logo or label directly on the outer box, as shown below:
- Advantages: This method provides a neat and attractive packaging, enhancing the brand image. It is a good option for large batch orders.
- Disadvantages: This method increases packaging costs and has a longer production cycle. It requires higher accuracy for the packaging artwork, and any mistakes are not easily corrected. Additionally, it requires a sufficient order volume, as some packaging suppliers may extend delivery times or refuse production for small orders.
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