To ensure you have the best experience with our lighting products, we offer comprehensive technical support and after-sales service:
1.Technical Support:
Consultation Services: Our technical team is always ready to answer any product-related technical questions, providing expert advice and solutions.
Installation Guidance: We provide detailed installation manuals and video guides. If needed, our technicians can assist you remotely to complete the installation.
Commissioning and Configuration: If your lighting requires commissioning or configuration, our technical team can offer remote or on-site support to ensure the lights operate correctly and achieve optimal performance.
2.After-Sales Service:
Warranty Service: We offer a 3-year warranty for all lighting products (please specify the actual period). During the warranty period, if any quality issues arise, we provide free repair or replacement services.
Quick Response: We promise to respond promptly to your after-sales service requests to ensure your issues are resolved quickly.
Replacement Parts: For parts that are not damaged by human error, we will provide free replacement parts and guide you on how to replace them.
Maintenance Support: We offer regular maintenance advice and support to help extend the lifespan of your lights and maintain optimal performance.
We are committed to providing excellent technical support and after-sales service to ensure you have a worry-free experience with our products. If you have any questions or need further assistance, please feel free to contact us.
