To guarantee the high quality and production efficiency of our products, we have set the minimum order quantity (MOQ) at 100 pieces. This allows us to offer you the most competitive prices and exceptional service.
However, we understand that you may wish to start with a smaller quantity for your initial order. Therefore, we are flexible and can lower the MOQ for your first order to help you better assess our products and services.
We are open to discussing your specific needs and finding a suitable solution together.
We need to charge double the cost for processing sample orders, but rest assured, we will fully refund the sample cost when you place a formal order. This policy ensures mutual benefits and guarantees your complete satisfaction with our products.
We are pleased to provide you with detailed information on our production lead times:
Sample Orders:
• Production Lead Time: Typically 4 weeks.
• Expedited Processing: We prioritize sample orders to ensure you receive the products quickly for evaluation.
Bulk Orders:
• Production Lead Time: Typically 5-6 weeks, depending on the order quantity and production schedule.
Once you confirm the samples and place a bulk order, we will coordinate the production schedule to commence bulk production as soon as possible. The feedback and confirmation process for sample orders helps us arrange bulk production more efficiently.
We greatly value our partnership with you and are pleased to inform you that we offer a discount policy for bulk purchases. The specific discount depends on the order quantity and amount.
• Order Quantity: We provide tiered discounts—the more you purchase, the greater the discount.
• Amount Discounts: Orders that reach a certain amount will receive additional discounts.
To better provide you with specific discount information, please let us know your expected purchase quantity or amount. We will then provide a detailed discount plan tailored to your needs.
We understand that quality and consistency are crucial for your business. Here are some measures we take to ensure product quality and consistency:
- Strict Raw Material Selection: We only choose rigorously screened and certified suppliers to ensure that raw materials meet high-quality standards.
- Standardized Production Processes: We employ standardized production processes and strictly adhere to international quality management systems such as ISO 9001 to ensure each batch of products meets the required specifications.
- Rigorous Quality Control: We implement strict quality control measures at every stage of production, from raw material intake to finished product output, with dedicated quality inspectors monitoring and inspecting each step.
- Sample Testing: Before mass production, we provide samples for customer approval to ensure the final product meets your requirements and standards.
- Continuous Improvement: We continually collect customer feedback and make quality improvements to enhance product performance and consistency.
- After-Sales Service: Our after-sales team is always ready to provide support and solutions to ensure your satisfaction.
If you have any questions or need further information, please feel free to contact us.
Our products come with a 3-year warranty. During this period, if any quality issues arise under normal usage conditions, we will provide free repair or replacement services.
Warranty Terms:
• Coverage includes defects in materials and workmanship.
• The warranty applies only to product failures under normal usage conditions and does not cover issues caused by misuse, accidental damage, or unauthorized modifications.
• Consumable parts (such as bulbs) are not covered by the warranty unless specified otherwise.
During the warranty period, we also offer free technical support and consultation services to assist you with any issues you may encounter.
We place great importance on product quality and compliance, and we have obtained several international certifications to ensure our products meet high standards of quality and safety. Specifically:
certifications:
CE-EMC
CE-LVD
RoHS
ISO9001
Compliance with New ERP Standards:
We stay up-to-date with industry developments and relevant regulations to ensure our product design and manufacturing processes meet the latest Energy-Related Products (ERP) standards.
Our certifications and compliance with standards ensure the safety, environmental friendliness, and reliability of our products. We are dedicated to providing high-quality products and services to meet your needs in various markets and applications.
If you have any specific requirements or need further information, please feel free to contact us. We are happy to provide support and detailed explanations.
We provide detailed product specifications and technical data sheets for your reference. If you have any specific requirements or need further technical support, please feel free to contact us.
To ensure you have the best experience with our lighting products, we offer comprehensive technical support and after-sales service:
1.Technical Support:
Consultation Services: Our technical team is always ready to answer any product-related technical questions, providing expert advice and solutions.
Installation Guidance: We provide detailed installation manuals and video guides. If needed, our technicians can assist you remotely to complete the installation.
Commissioning and Configuration: If your lighting requires commissioning or configuration, our technical team can offer remote or on-site support to ensure the lights operate correctly and achieve optimal performance.
2.After-Sales Service:
Warranty Service: We offer a 3-year warranty for all lighting products (please specify the actual period). During the warranty period, if any quality issues arise, we provide free repair or replacement services.
Quick Response: We promise to respond promptly to your after-sales service requests to ensure your issues are resolved quickly.
Replacement Parts: For parts that are not damaged by human error, we will provide free replacement parts and guide you on how to replace them.
Maintenance Support: We offer regular maintenance advice and support to help extend the lifespan of your lights and maintain optimal performance.
We are committed to providing excellent technical support and after-sales service to ensure you have a worry-free experience with our products. If you have any questions or need further assistance, please feel free to contact us.
Exclusive Sales Rights:
For eligible long-term partners, we can grant exclusive sales rights for specific products in designated areas. This means that in your region, we will not authorize other agents or distributors to sell the same products.
Market Protection Period:
We offer a certain period of market protection, ensuring you enjoy exclusive sales rights during this time. The market protection period can be adjusted and extended based on mutual agreement.
We regularly evaluate the effectiveness of our partnerships and adjust and optimize our regional protection policies based on market feedback and sales performance.
We are committed to building long-term, stable partnerships and providing strong market support to our partners. If you have any questions about our regional protection policy or need further details, please feel free to contact us.
We are eager to collaborate with you in product development and improvement.
Collaborative R&D:
We can design and develop products based on your specific requirements, including appearance design, functionality development, and performance optimization.
Our professional R&D team can work closely with your technical team to provide comprehensive support from concept design to the final product.
Product Improvement:
We highly value customer feedback and continuously improve our existing products by collecting and analyzing your experiences and suggestions.
We regularly conduct product evaluations and technical upgrades to ensure continuous enhancement of product quality and performance.
We look forward to collaborating with you on product development and improvement, aiming to create higher quality and more competitive products together. If you have any questions or need further information, please feel free to contact us.
We offer the following cooperation models to meet the diverse needs of our clients:
1. OEM (Original Equipment Manufacturer): We manufacture products based on your design and specifications, and brand them with your label.
2. ODM (Original Design Manufacturer): We provide end-to-end services from product design to production, including appearance design, function development, and technical research, ensuring unique products that meet market demands.
3. Joint R&D: We collaborate with you on the development of new products and the improvement of existing ones, offering full technical support and market research services.
4. Custom Services: We tailor products to your specific requirements, including special functions, sizes, and materials.
5. Long-term Partnership: For long-term partners, we offer regional market protection, priority supply, and favorable policies to support your market promotion and business growth.
If you have any questions or need further information, please feel free to contact us.
We offer three types of packaging for our products:
Standard Packaging:
Eco-friendly cardboard boxes,used for smaller products.
Shockproof Packaging:
Eco-friendly cardboard boxes with foam,used forfragile products.
We provide special materials or designs according to customer requirements.
For each type of packaging, we ensure that the products are well-protected during transportation.
Our product labels typically include the following information:
- Product Name
- Product Model
- Operating Voltage
- Power
- Color
- Dimensions
- Production Batch Number
- Compliance Certifications (e.g., RoHS, CE)
The design and content of the labels can be adjusted according to customer requirements.
Here is a reference example of a customized version:
Yes, we can add your brand logo to the product packaging in two ways:
1.Printing the logo or product label on stickers and attaching them to the neutral standard packaging, as shown below:
- Advantages: This method allows for more flexibility and quicker adjustments to the packaging style. It has a fast production cycle and lower cost, making it a good choice for small batch orders.
- Disadvantages: Too many stickers can be unattractive and may affect brand image. Small stickers may fall off during transportation.
2.Printing the logo or label directly on the outer box, as shown below:
- Advantages: This method provides a neat and attractive packaging, enhancing the brand image. It is a good option for large batch orders.
- Disadvantages: This method increases packaging costs and has a longer production cycle. It requires higher accuracy for the packaging artwork, and any mistakes are not easily corrected. Additionally, it requires a sufficient order volume, as some packaging suppliers may extend delivery times or refuse production for small orders.
